Terms and Conditions:
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Real-Gog.com`s relationship with you in relation to this website.
Company registered details are:
RGCOM Ltd, vat no. 271928676, registred address: RG.com, Stable Mews Lodge, Hammerwood Road, Ashurst Wood, RH193SA United Kingdom
The term "www.real-gog.com" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or customer of our website.
The use of this website is subject to the following terms of use:
Payment:
Payment must be received in full before any goods can be dispatched.
Delivery:
Delivery will be via 24hr courier sent the following day from payment made.
Responsibility for the goods purchased passes to purchaser upon delivery once a signature has been taken upon delivery.
We can only deliver goods to the same address to which the credit/debit card used to pay for the goods is registered.
Delivery will normally be made courier service, within normal business hours.
The delivery charge will be shown at the checkout stage.
All delivery is subject to stock availability.
Damages/shortages must be notified within 24 hours of delivery.
This does not affect your statutory rights.
Money Back Guarantee:
Goods can be returned for any reason within 7 working days for a refund, less carriage costs and subject to a 5% re-stocking fee. Returned goods must be in their original condition and packaging.
Returns and Refunds:
Refunds can only be made by the method originally used to pay for the goods. The refund for a cancelled contract will be made within 30 days.
Goods that have been altered from their original condition in any way cannot be returned.
Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
This does not affect your statutory rights.
General:
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
5. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
6. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
8. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Privacy Policy
This privacy policy sets out how "www.real-gog.com" uses and protects any information that you give "www.real-gog.com" when you use this website.
"www.real-gog.com" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
"www.real-gog.com" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22/10/12.
What we collect
We may collect the following information:
* name and job title
* contact information including email address
* demographic information such as post code, preferences and interests
* other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
* Internal record keeping.
* We may use the information to improve our products and services.
* We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
* From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
* We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not use cookies - but if our on-line cart or analytics program uses them:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. |
